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This programme enables participants to align typical business imperatives that relate to supply chain management with the total supply chain process. The core focus is on leading-edge manufacturing and operations concepts, with particular attention to process improvement - focusing specifically on the South African context.

Participants will learn the relevant techniques needed to move from a transaction-based approach to a customer value-based model in order to supply customers with all the information needed to make decisions.

The programme is aimed at managers and others who are challenged with the intricacies of the supply chain and logistics of their companies and who wish to improve decision-making in these areas.

Some of the areas that will be covered during the programme include:

• increasing customer service excellence
  
• market research
  
• inventory planning and control
  
• materials requirement planning
  
• just-in-time (JIT)

Successful participants will be equipped to illustrate practically how the needs of a target market can be integrated into the supply chain and delivery sequence of a company.

They will also be able to identify and resolve issues regarding inventory and to apply concepts used in the planning and controlling of resources.

The course should give participants an understanding of the JIT planning and control techniques, enable them to develop the customer/supplier relationship to its full potential, to make informed decisions with regard to warehousing practices and conduct a logistics audit in their organisation.

For more information contact Charmaine Garcia on +27 (0) 21 918 4488 or send e-mail to charmaine.garcia@usb-ed.com.